The rights of international patients is one of the most important issues that health tourism players are required to comply with
Many of these laws are common in the destination countries of health tourists. In this section, we examine the laws and rights of international patients in Iran.
Right to access information
Each patient has the right to adequate and complete information about the nature of the disease, cause, provisional / confirmed diagnosis, recommendations and the possible side effects of his treatment in a language completely related to himself (the patient).
The right to access medical records and documents and reports
The patient or his companion has the right to the original / copy of the file documents, patient records treatment report (during hospitalization, within 24 to 72 hours after discharge
The right to emergency medical care< /p>
All hospitals, both in the public sector and in the private sector, have the duty of providing basic emergency medical care. and injured people have the right to receive immediate medical care
The right to informed consent
Every patient has the right to informed consent forms before any potentially dangerous test/treatment (eg invasive research/surgery/chemotherapy) that carries certain risks. complete and informed and consent forms with appropriate protocols and in the patient’s language, to obtain mandatory informed consent for patients be provided
The right to privacy, human dignity and privacy
All patients have the right to preservation of privacy and doctors have the duty to keep their information about their health condition and treatment plan confidential. keep. except in special circumstances and for the benefit of support for the patient or others or due to public health considerations
The right to a second opinion (requesting a second doctor’s opinion)
Every patient has the right to request a second opinion from a specialist doctor of their choice. Hospital management has the duty to respect the right of a second opinion towards the patient and to provide the necessary records and information without receiving any additional cost and delay. The companions of the patient provide
The right to transparency in rates, and care with regard to rate determinations Done
Every patient and their companions have the right to full information about the rates charged by the hospital for any type of service provided and facilities available. Have. They have the right to receive full detailed information on all matters at the time of paying the bill
The right to non-discrimination
Every patient has the right without any discrimination based on their diseases or conditions to Status sentence HIV or other conditions related to health, religion, nationality, ethnicity, gender, age, sexual orientation, linguistic or geographical and social roots to be treated.
Right to safety and quality care according to standards
Patients in the hospital have the right to safety and security. They have the right to be cared for in an environment with adequate cleanliness, infection control measures, safe drinking water as per BIS/FSSAI standards and sanitary facilities.
Hospital management is responsible for the security of all patients in the hospital area, including clean areas and matters related to >infection control to ensure
Patients have the right to receive quality medical services according to the accepted standards, norms and guidelines, in accordance with the national assessment of national accreditation.
The right to choose alternative treatment options
Patients and their companions, after considering all aspects of the existing situation, have the right to choose between alternative treatment options have
This section includes cases in which the patient, after considering all available options, accepts responsibility for the consequences of doing so, and refrains from care. he does. If the patient leaves the treatment center against the medical advice (despite the effects this may have on the patient’s treatment and treatment conditions), this personal decision of the patient should not affect the observance of the various rights mentioned in this charter.
The right to choose a supplier, to receive medicine or to have tests
If any medicine is prescribed by a doctor or hospital, the patient or his companion has the right to choose a pharmacy (authentic and registered). Similarly, when the doctor advises to perform diagnostic measures, the patient and his companion have the right to receive their desired diagnostic services from any registered diagnostic center/laboratory with a national accreditation license. >
The right of proper referral and transfer, free from harmful effects
A patient has the right to continuity of care and the right to be properly cared for in the first treatment center or any other location. in which he sought treatment, be accepted
When transferring from one medical center to another hospital, the patient / his companion, must be fully explained about the reason for transfer and get alternative options for transfer and confirm that all necessary processes for transfer and Admission has been done at the New Center
The right to protect patients required to perform clinical trials
Any person / patient who is required to perform clinical trials has the right to receive proper care. All clinical trials must be conducted in accordance with the protocols and guidelines issued by the relevant organizations. This section includes the following
Patient participation in clinical trials should always be based on informed consent and after receiving all relevant information. The patient should be given a copy of a signed informed consent form that contains records of basic information about the clinical trial.
The patient’s right to consent or refuse (to participate in a clinical trial) should be respected and his refusal should not affect daily care
The patient has the right to be informed in writing about the name of the drug / drug interventions along with the date, dose and duration of administration during the period of being tested
At all times, the patient’s privacy must be maintained during the trial session and any information collected from him must be kept confidential
If the patient suffers from any negative effects during the clinical trials, he has the right to be under forensic medical supervision regardless of its connection with the clinical trial; It is not relevant to clinical trials until harm is known. In addition, financial or other assistance should be provided to compensate for damages and disabilities. In case of death, the dependents of the patient have the right to compensation.
Institutional mechanisms should be established to cover insurance for diseases related or unrelated to clinical trials (adjuvant care) and granting compensation by the relevant ethics committee.
After the test, the patient must ensure access to the best treatment methods possible.
The right to protection of participants in medical and health research
Every patient who participates in medical research must be introduced as a participant in the research and every participant in this research has the right to The field should have proper support.
Documented informed consent must be obtained from research participants. In research involving vulnerable populations, other safeguards should be taken. The right to dignity, right to privacy and confidentiality of individuals and communities should be protected.
The participants in the research are exposed to any direct physical, mental, psychological, social, legal or economic harm due to their participation and can, after proper evaluation, benefit from financial assistance or other related assistance, so that the right to enjoy just rights for any temporary or permanent impairment or disability of the patient is compensated.
The benefits of research should be made available to people and different communities if necessary.
The right to discharge the patient or receive the body of the deceased from the hospital
A patient has the right to be discharged and for reasons such as disagreement in the payment of hospital fees, he cannot be discharged in the hospital. strong>compulsion to be kept (no clearance).
Similarly, the guardian of the patient has a legal right to the deceased and the body of the patient cannot be disposed of due to hospital processes such as
strong>non-payment or financial disputes related to treatment, keep in the hospital.
Hospital management has the duty to respect these rights and refrain from keeping the patient by force (non-discharge) or < Refrain from keeping the deceased who is being treated in the hospital under any circumstances.
The right to patient education
The patient has the right to major facts about his condition and healthy lifestyle, insurance services that formally support the patient’s rights, and How to make possible complaints, receive necessary training.
hospital manager and physician have the duty according to the standard procedure to language that Patients can understand and communicate it in a simple and easy way, provide these trainings to every patient.
Right to be heard and compensation
The patient and his companion have the right to express their feedback in various cases or a possible complaint about care. Declare the health information they received from the doctor or hospital.
Due to the violation of any of the above rights in this charter, patients and their companions have the right to request compensation.
This may be done by filing a complaint with an official body designated by the hospital/health care provider for this purpose (such as the Patient Rights Tribunal or Institutional Regulatory Authority clinical) to be done.
All complaints must be registered with a specific tracking number, and there must be a strong tracking mechanism to determine the status of the complaint resolution. have.
Responsibilities of the patient and legal guardian
Besides promoting their rights, patients and companions/patient’s legal guardian should also follow their responsibilities to Hospitals and doctors can do their work completely and satisfactorily:
Patients should answer the doctor’s questions without hiding any relevant information and provide their doctor with all the health-related information, to facilitate diagnosis and treatment.
Patients should cooperate with the doctor during examination, diagnostic tests and treatment, and while respecting their right to participate in related decisions. For treatment, they should follow the doctor’s recommendations.
Patients must follow all instructions regarding appointment times, cooperate with hospital staff and other patients, avoid disturbing other patients and maintain cleanliness in the hospital.< /p>
Patients should respect the dignity of the doctor and other hospital staff as human beings and as specialists. Whatever the complaint, the patient/companion should not resort to violence in any way and cause harm or destroy the property of the hospital or the service provider.
Patients should take responsibility for their actions based on the choices made regarding treatment options.